Terms and Conditions

Welcome to Magnolia Stay. These Terms and Conditions govern your use of the Magnolia Stay website and any bookings or services you make with us. By accessing this website or making a reservation, you accept these terms in full. If you do not agree, please do not use the website or make a booking. These terms apply to all guests, visitors, and users of our services at 11 Earl Street, Queenstown, New Zealand.

Please read these terms carefully before making a reservation. They set out the basis on which we provide accommodation, dining, experiences, and access to our facilities, including the offline poker lounge. If you have any questions, contact us using the details at the end of this page.

For clarity, the following definitions apply throughout these Terms and Conditions.

Hotel or Magnolia Stay

Refers to the property at 11 Earl Street, Queenstown, New Zealand, and its staff and management.

Guest

Any person who makes a booking, stays at the hotel, or uses our services.

Booking

A reservation for accommodation, dining, or other services, whether made online, by phone, or by email.

Services

Includes accommodation, dining, experiences, and use of facilities such as the poker lounge.

Making a Booking

Bookings can be made via our website, by phone on +64 3 555 7426, or by email at [email protected]. All bookings are subject to availability and confirmation by the hotel. A booking is confirmed only when you receive a written confirmation from us. You must provide accurate personal and payment information when making a reservation.

Special requests, such as room location or dietary requirements, are noted but not guaranteed unless confirmed in writing by the hotel. We will do our best to accommodate reasonable requests, but they do not form part of the booking contract unless expressly agreed.

Payment and Cancellation

Payment terms and cancellation policies vary by rate and room type. Please refer to your booking confirmation for specific details that apply to your reservation. A deposit or full prepayment may be required at the time of booking, depending on the rate selected.

Cancellations must be made within the specified notice period to avoid charges. If you cancel after the required notice period, or fail to arrive for your stay, you may be charged the full amount of the stay. No-shows may be charged the full amount of the booking.

Guests are expected to behave respectfully and to take reasonable care of hotel property. You are responsible for any damage caused by you or your party during your stay.

• Smoking is prohibited in all indoor areas of the hotel.
• Quiet hours are observed from 10:00 PM to 7:00 AM.
• Pets are not permitted except for registered service animals.
• Guests must not interfere with the comfort or safety of other guests.
• Any damage to rooms, furnishings, or facilities must be reported to reception promptly.

Magnolia Stay is not liable for indirect or consequential losses arising from your stay, except as required by New Zealand law. We are not responsible for loss or damage to personal belongings unless caused by our negligence.

We do not guarantee uninterrupted website availability. Our total liability is limited to the amount paid for the relevant service. Nothing in these terms limits any rights you may have under the New Zealand Consumer Guarantees Act 1993 or other applicable legislation.

These Terms and Conditions are governed by the laws of New Zealand, and any disputes will be subject to the exclusive jurisdiction of the New Zealand courts. If any provision is found invalid, the remaining provisions remain in effect.

If you have any questions about these Terms and Conditions, please contact us using the details below.

• Phone: +64 3 555 7426
• Email: [email protected]
• Address: 11 Earl Street, Queenstown, New Zealand