Privacy Policy

Information We Collect

We collect personal information that you provide directly to us, as well as some information automatically when you use our website. The types of information we may collect include:

• Contact details: name, email address, phone number, and postal address.
• Booking details: stay dates, room preferences, and special requests.
• Payment information: processed securely by our payment provider; we do not store full card numbers.
• Website usage data: IP address, browser type, pages visited, and referring site.

How We Use Your Information

We use your personal information to provide and improve our services, communicate with you, and meet legal obligations. Specifically, we use your information to:

• Process bookings and payments.
• Respond to enquiries and provide customer support.
• Send you information about your stay, such as confirmation emails.
• Improve our website and services through analytics.
• Comply with legal and regulatory requirements.

Disclosure of Information

We do not sell or rent your personal information. We may disclose information to trusted service providers who assist us in operating our website and business, under strict confidentiality obligations. These may include:

• Payment processors to handle transactions.
• IT and website hosting providers.
• Professional advisers such as lawyers and accountants, where necessary.
• Government authorities if required by law.

Data Security

We take reasonable steps to protect your personal information from loss, unauthorised access, misuse, modification, or disclosure. We use secure socket layer (SSL) encryption for data transmitted through our website. Access to personal information is restricted to authorised staff who need it to perform their duties. We regularly review our security practices to ensure they remain effective.

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Booking records are typically kept for a period required by tax and accounting regulations. Enquiry information is retained for a reasonable time to respond and follow up. After the retention period, information is securely deleted or anonymised.

Your Rights

Under the Privacy Act 2020, you have the right to request access to and correction of your personal information held by us.

• You may request a copy of the personal information we hold about you.
• If you believe any information is inaccurate, you may ask us to correct it.
• We will respond to your request within 20 working days as required by law.
• To make a request, contact us using the details below.

Cookies and Tracking

Our website uses cookies to enhance your browsing experience and analyse site traffic. Cookies are small text files stored on your device. Essential cookies are necessary for the website to function properly. Analytics cookies help us understand how visitors use the site. You can control cookies through your browser settings; however, disabling essential cookies may affect site functionality. For more details, please see our Cookie Policy.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on this page. We will update the effective date at the top of the policy when changes are made. Material changes may be communicated via email or a notice on our website.