Welcome to our FAQ
Find answers to common questions about your stay at Magnolia Stay, from booking to dining and our unique poker lounge.
We’ve organised questions by topic for easy browsing. If you can’t find what you’re looking for, our team is happy to help.
Booking & Reservations
Everything you need to know about making, changing, or cancelling a reservation at Magnolia Stay.
You can book directly through our website, by phone, or via email. We recommend booking directly for the best rates and personalised service. Our reservations team is available daily from 8am to 8pm. A credit card is required to secure your reservation.
- Phone: +64 3 555 7426
- Email: [email protected]
Cancellations made 48 hours before arrival are free of charge. Late cancellations or no-shows will be charged the first night’s stay. Special rates may have different policies. Please contact us if your plans change unexpectedly.
Yes, we welcome group bookings for events and special occasions. We can arrange tailored packages for groups, and advance notice is appreciated. Please contact our team to discuss your requirements.
Rooms & Suites
Details about our room types, included amenities, and accessible options.
We offer five distinct room categories: Magnolia Room, Garden King, Alpine View Room, Corner Suite, and Magnolia Suite. Each has its own character and view.
- Magnolia Room: cosy and elegant with a garden view.
- Garden King: spacious with a private balcony.
- Alpine View Room: stunning mountain vistas.
- Corner Suite: extra living space and panoramic windows.
- Magnolia Suite: our most luxurious option with a separate lounge.
All rooms include complimentary Wi-Fi, tea and coffee making facilities, luxury toiletries, and daily housekeeping. Suites also include a minibar and bathrobes.
- Smart TV with streaming services.
- Air conditioning and heating.
- In-room safe.
Yes, we have accessible rooms with wider doorways, grab rails, and roll-in showers. Please request an accessible room when booking. Our team can provide further details on specific accessibility features.
Dining & Dietary Needs
Our dining options, meal times, and how we accommodate dietary requirements.
Our restaurant serves breakfast and evening dinner, focusing on seasonal New Zealand produce. The lounge offers light snacks and drinks throughout the day.
- Breakfast is served from 7am to 10am.
- Dinner is served from 6pm to 9pm.
- Room service is available during restaurant hours.
Yes, our chefs are happy to accommodate vegetarian, vegan, gluten-free, and other dietary needs. We can adjust menu items to suit allergies and intolerances. Please inform us in advance, as advance notice helps us prepare.
Yes, our restaurant welcomes non-resident guests for breakfast and dinner, subject to availability. Reservations are recommended. Please call ahead to book a table on +64 3 555 7426.
Poker Lounge
Clear, elegant information about our offline poker lounge as a secondary, social activity.
Our poker lounge is a dedicated space for elegant, social card play with physical tables, cards, and symbolic chips. It is not an online or real-money gambling venue. The lounge is designed for adults seeking a refined social activity, and no real-money wagering is permitted.
The poker lounge is available to hotel guests and visitors by reservation. Sessions are subject to availability, and the dress code is smart casual. Please contact our team on +64 3 555 7426 to arrange a session.
Yes, the poker lounge is for adults aged 18 and over. Identification may be requested. This is in line with New Zealand regulations for social gaming venues.
Local Area & Activities
Helpful information about Queenstown attractions and getting around.
Queenstown offers stunning natural beauty and adventure activities. Popular options include the Skyline Gondola, Lake Wakatipu cruises, and nearby hiking trails. Our concierge can help arrange tours and activities, and the hotel is a short walk from the town centre at 11 Earl Street, Queenstown.
Queenstown Airport is approximately 15 minutes by car. We can arrange airport transfers, or taxis and shuttles are readily available. Please contact us on +64 3 555 7426 to book a transfer.
Yes, we occasionally offer seasonal packages that include dining or activity credits. Check our website or contact us for current offers. Sign up for our newsletter to receive updates.
We’re here to help
If you have any other questions or need assistance with your booking, please don’t hesitate to contact our friendly team.
Contact Us